REFUND POLICY

At Elspa, we want you to love your purchase! If your order arrives damaged, defective, or incorrect, we’re here to help. Please contact us within 7 days of delivery at [email address] so we can assist you. Depending on the situation, we offer either a store credit or an exchange to ensure your satisfaction.

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Non-Refundable Items

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To maintain hygiene and uphold quality standards, the following items are non-refundable:

• Used or opened makeup products

• Sale or clearance items

• Gift cards or promotional items

 

Our goal is to provide you with exceptional service and care while preserving the integrity of our products. Thank you for understanding our policy. If you have any questions or need assistance, don’t hesitate to reach out—we’re always happy to help!